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XML Author Training
Even if all of the other steps involved in setting-up a structured document project have been trouble-free, such a project can still fall at the last hurdle. New content must be created by authors, or amended by editors, who must apply XML markup correctly and efficiently. Authors are typically resistant to unfamiliar tools and new ways of working. They need to be trained, but with sensitivity to these issues.
Neil Bradley has been training content authors for over 15 years.